♬ Damaged goods
Send them back…♬
Music and Lyrics by: Jon King, Dave Allen; Hugo Burnham; Andrew Gill.
We are now one week away from the 2010 Consumers and ODR Conference set for Nov 2-3, 2010 in Vancouver, BC.
Peter Fogh Knudsen is the director of European Consumer Centre Denmark and has been so for the last 5 years. As such he has done a lot of work in the area of cross-border consumer disputes. Among other things his centre was responsible for a report published earlier this year on the practical use of alternative dispute resolution in European cross-border disputes.
Peter Fogh Knudsen is a lawyer and he has previously worked for the Danish Consumer Ombudsman for 4 years, as a lawyer in the telecommunications sector and as a public prosecutor.
Peter is also an associate professor in consumer law at Copenhagen University as well as author of a book for businesses on e-commerce law.
We welcome Peter and look forward to hearing on his views on the use of alternative and online dispute resolution techniques in European and other cross-border disputes.
You can find more information on the Vancouver ODR Conference at: www.odrandconsumers2010.org. Hopefully we can discuss global methods for dispute resolution that will address the thorny issue of: if you get sent damaged goods, what can you do aside from sending them back.