The broad powers of the Canadian Radio-television and Telecommunications Commission (CRTC) were reinforced in the CRTC’s Compliance and Enforcement Decision CRTC 2020-196.
In the course of investigation of numerous complaints in relation to a short message service (SMS) phishing scam the person designated by the CRTC under Canada’s Anti-spam Law (CASL) (the “investigator”) issued a notice to produce to Hydro-Québec in relation to 10 service addresses and customer accounts.
Hydro-Québec is not the source of the SMS messages under investigation It is merely an innocent third party that has files that the investigator wants to review to assess the service, . . . [more]