What Does a Human-Centric Justice System Look Like?
Observers of the justice system and the legal profession, as well as writers of myriad reports by the Canadian Bar Association and others seeking to improve access to justice, all come to the same conclusion: to be successful, the system must be human-centred – arranged around and for the people it serves.
This should be a given – to be successful any enterprise has to think about what the people using its services need. Successful enterprises remove as many obstacles for users as possible, in order to provide a friction-free experience.
One of the frequent complaints from those who need . . . [more]


