Legal IT 5.0: Stemming Knowledge Loss With Social Intranet Software
Gordon Ross, Vice-President of ThoughtFarmer, opened his 13:30 session today by asking: “Is knowledge loss really an issue?” The annual average industry turnover rate is 35.7%. When staff leaves you lose both what they know (technical knowledge) and who they know (social knowledge). Intranets are not good for retaining knowledge and enabling users to find it, in one intranet survey asking “does your intranet search usually help you in finding what you are searching for”, 85% of professional respondents answered “No”.
Typical problems arising from knowledge management include:
- Just because it is captured does not mean it will be


