This article is by Ian Hu, claims prevention & praticePRO counsel at LAWPRO.

It’s 11pm and your phone beeps. Against your better judgment you pick it up and see it’s a client email. Soon you’re sucked into a missive about the latest calamity in your client’s life, the client’s anxiety about the case, and what you will do about everything. You sense your own anger and frustration rise as you think about how to respond.

It is tempting and easy to hit the send button and fire off an emotional email in the heat of the moment. Taken over by . . . [more]

Like the local bank, your practice holds valuable information and money. Your computer systems may contain client information, trade secrets, and intellectual property. Your trust accounts have large sums of money. A cyber breach or trust account theft will harm your clients and potentially cripple your practice. Security guards, specialized safes, and sophisticated procedures protect the local bank. What safeguards have you put in place for your practice?

Perceived to be less sophisticated than banks and big companies, lawyers make easy targets for tech-savvy criminals. The payoff, which can include emptying trust accounts and taking advantage of confidential information, is . . . [more]

The information and resources on practicePRO’s Limited Scope Representation page are intended to help you understand some of the risks inherent in providing limited scope legal services, and how you can reduce your exposure to a claim when working for a client on an unbundled basis.

LAWPRO’s concern that unbundling could lead to more claims stems from the fact that the biggest causes of claims against lawyers – communication issues and inadequate investigation or discovery of facts – are at least equally, if not more likely, to occur during the provision of unbundled legal services. See this LAWPRO magazine article . . . [more]

Diversity of faith in Canada did not start with the Charter.

The various First Nations who inhabited what is now Canada had a myriad of different spiritual traditions prior to European settlement. The Europeans who arrived were themselves of diverse backgrounds, including various denominations of Christianity.

Jewish immigration to Canada dates back to the 1700s, and Sikhs, Muslims, Buddhists and Hindus were present in Canada even in the 1800s. In the 21st century, our understanding of spiritual traditions and their role in a pluralistic democracy has expanded even further.

When Ontario’s Human Rights Code was introduced in 1961, it included . . . [more]

The 2016 Student Edition of LAWPRO Magazine (“Moving Into Practice”) is now online and will be arriving in Ontario law schools next week. Its the fourth LAWPRO Magazine issue focused on providing students with resources to help them make the transition from student to lawyer. It also serves as an introduction to LAWPRO and our messages of claims prevention and better practice management. . . . [more]

Self-represented litigants are a challenging reality in today’s legal landscape. In addition to the extra time and effort that can make dealing with a self-rep more expensive for your client and more frustrating for you, it seems there is a greater potential for a malpractice claim. This is highlighted by the number of claims LAWPRO is seeing where the opposing party was a self-rep. In 2014, there were 162 such claims, almost double the 86 we saw a decade earlier, in 2004.

As you work to resolve a matter, you may find yourself negotiating directly with a self-represented litigant. In . . . [more]

Last week’s post about Providing High Quality Service to Indigenous Clients discussed the breadth and complexity of “Aboriginal law.” To follow that with some strategies to avoid claims in this area of law, here is advice gathered from LAWPRO claims prevention specialists.

To avoid claims, lawyers need to know how they develop. What are the key areas of risk when practising Aboriginal law?

Communication errors:
As noted by all of the lawyers we’ve consulted, Indigenous people often have a perspective on the law that is radically different from that of non-Aboriginals. This creates a “culture gap” that becomes an additional . . . [more]

The January 2016 issue of LAWPRO Magazine is devoted to serving Indigenous clients. It features a comprehensive article by LAWPRO’s Nora Rock that provides an overview of the needs, perspectives and expectations of these clients across different areas of law, and examines what is required of lawyers who wish to provide the best service possible.

In Providing high quality service to Indigenous clients Ms. Rock interviewed a number of lawyers of aboriginal background to learn about their experiences and what they recommend to lawyers planning to work in an area that is complex both legally and culturally. Her article provides . . . [more]

Fighting Fair—Legal Ethics for an Adversarial Age, by Professor Allan C. Hutchinson, Osgoode Hall Law School, York University, Toronto; publisher, Cambridge University Press, 2015, 125 pages + index.

On December 2, 2015, I attended Professor Hutchinson’s book launch at Osgoode Hall Law School’s downtown Toronto facility. The result is this book review of, Fighting Fair—Legal Ethics for an Adversarial Age.

Professor Hutchinson begins (page 2):

“… . Lawyers have acted in ways that either ignore the public aspect of their professional status or, more cleverly, interpreted that public dimension as being consonant with the business interests of the

LAWPRO and the Ontario Justice Education Network (OJEN) have joined forces to create learning material for Ontario secondary schools. The lesson plans address two of the most important skills in life – legal capability and financial literacy.

Entitled A Foot in the Door: A Classroom Resource on Real Estate and Housing Law in Ontario, the six-module resource includes lessons on negotiation, budgeting, rental housing, buying and selling a home, mortgages, and human rights in the housing context. . . . [more]

While the primary responsibility for wellness rests with the individual, nothing is more important to a law practice than its lawyers and staff. The “firm” – Big Law or a solo practice – can do nothing without people; the better those people feel, the more productive they will be, and the more profitable the firm will be. It follows that a firm has an interest in helping its people be healthy and well. How can a firm help?

Reduce Stress: Some stress is inherent and necessary in a law practice. Reducing unnecessary stress, however, will have a positive impact on . . . [more]

This article is by Nora Rock, corporate writer & policy analyst at LAWPRO.

Lawyering is stressful. Lawyers expect to handle the pressures of solving individuals’ high-stakes, emotionally charged problems.

What lawyers don’t necessarily anticipate is that they may suffer stress from being stuck in a work situation that is not their first choice. Competition for jobs may mean that a lawyer needs to accept work outside his or her preferred area of practice, work for a difficult boss, or work in a high pressure, long-hours environment.

The ultimate cure for this kind of stress is to find another career that . . . [more]