H&K’s Boyd Neil and Jane Shapiro @WCDM
The World Conference on Disaster Management (@WCDM) started today in Toronto, with a heavy emphasis on social media. I attended the afternoon workshop sessions Boyd Neil (@BoydNeil) and Jane Shapiro of Hill & Knowlton on Best Practices in Crisis Communications.
The session started by stating that lawyers and accountants will almost always interfere with best practices in a crisis by wanting to wait before speaking to the public. They typically want to collect all of the information to assess liability and costs to the company before deciding on a course of action.
I’ve said before . . . [more]


