Client-Driven Change
Recently I gave the closing keynote at a mid-sized insurance company’s annual conference for outside lawyers. The company (which we’ll call “Acme”) annually invites a selection of their outside counsel to discuss issues of importance to it; the items on the agenda for this year, and for the last few years, have been innovation, providing more client value and finding blue oceans.
Here is a company that totally gets it, AND more importantly, is focussed on working with its outside counsel to achieve results. I see very little of this and so I was greatly impressed; far too often, change . . . [more]


