“Project Umpire” — Alternative Approach to Governance of Complex Projects
As winter turns to spring and hockey gives way to baseball and soccer, I can’t help but think about the role of referees and umpires and wonder why we don’t use them more for commercial dispute resolution.
Every competitive sport needs a referee or umpire. Even in recreational leagues, players know there will be disputed plays, broken rules and conflicts.
Business is highly competitive. Technology projects, in particular, need on-the-spot umpires who can make calls quickly and settle conflicts efficiently.
Contracts for large, complex projects typically require disputes to be escalated to senior executives or a project steering committee before . . . [more]
