Crowdsourced Online Dispute Resolution
The online world has been greatly affected by the rise of social media, whose principal characteristic is interactivity among the users of a particular service or communication channel. The possibility of not just one-to-many but also many-to-one and many-to-many communications have put focus on ‘the crowd’ – a potentially almost infinite number of Internet users who may participate in a conversation in a number of roles.
This has led to the emergence of the term ‘crowdsourcing‘, meaning an express solicitation of Internet users generally to contribute to solving a problem. No doubt the popularity of the term has . . . [more]
