Recommind for Email Filing and Litigation/e-Discovery Management

I just saw an excellent demo by Recommind of two of their products: Decisiv Email and Axcelerate eDiscovery.

A huge challenge for every knowledge enterprise is capturing email on a centralized document management system. This is particularly so for “sent” email.

The Decisiv Email product uses Recommind’s “smart” technology to anticipate which folder to file an email in, whether the email arrives in your Outlook inbox or is being sent by you from Outlook. As you type the subject and content of an outgoing email, for example, the software predicts which client folder the email should be filed in. You can then choose to have the system autmotically file the email without the user doing anything further or you can click next to the list of likely folders that has populated in a small right-hand frame. Very impressive. For those of us in the research or library field, it is usually the emails we send that have the subsequent “KM value” because of the information we are sending to our users. If these value-added emails are not being consistently captured centrally by all users, you are missing a valuable component of information.

Likewise, the e-discovery product uses the Recommind smart technology to scan a large body of electronic documents (e.g., Word documents and emails) typically belonging to a client in a lawsuit. The software can then help categorize the documents by topic, keyword, concepts and whether it is likely privileged or not. Lawyers can then be assigned groups of documents for them to review online (if desired) to “test” the accuracy of the software and to tag documents for subsequent handling. The software can be “trained” as part of the document review to be more accurate, etc. Also very impressive and likely a huge time saver.

[Note of disclosure: I have no connection with Recommind but am impressed with their technology; they also seem like nice people and have done well with large American law firms].