Today’s WhatPC magazine has an interesting discussion of the high prices charged and poor service delivered by the major legal information companies, specifically naming Thomson (with its Westlaw and Sweet & Maxwell services) and LexisNexis (including the Butterworths and Tolley brands).
A few choice quotes:
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“Although the sector boasts a lot about listening to customers, this is largely not so,” says one independent business information consultant. “Customer consultation is often just going through the motions because it’s expected or it looks good.”
“One key supplier introduced a new platform without adequately reflecting the needs of UK users and has been