U.S. Government Uses Web 2.0 to Go Paperless

Wow! Yet another indication that social media is becoming woven into all aspects of our daily lives. In the US the Office of Management and Budget issued a memo yesterday that will make it easier for US federal government agencies to communicate with citizens and collect feedback from them by way of the Internet and social media: Social Media, Web-Based Interactive Technologies, and the Paperwork Reduction Act.

To engage the public, Federal agencies now have guidance on expanding their use of social media and web-based interactive technologies such as blogs, wikis, and social networks, as a means of “publishing” solicitations for public comment and for conducting virtual public meetings. The memo has some interesting suggestions on how social media can be used to interact with citizens, and gives some specific direction about what types of personal identification information can be collected when communicating with the public. It is worth a read if you are interested in such things.

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