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Archive for the ‘Dispute Resolution’ Columns

Ensuring Consistency: The Role of Consultation and Adjudicative Independence

“Expedition, economy and concision are sound practices in administrative adjudication.”

Justice David Stratas, Canadian National Railway Company v. Canada (Transportation Agency), 2025 FCA 184, para. 47

In this recent decision of the Federal Court of Appeal about railway interswitching rates, the court observed that the Canadian Transportation Agency had never “conducted a full and rigorous statutory interpretation analysis, i.e., explicitly examining the elements of text, context and purpose” of those rates. Justice Stratas stated that “[c]utting corners and conclusory statements, without more, are not how the Agency should roll … only explicit and rigorous analysis will do…”

He . . . [more]

Posted in: Dispute Resolution

Not All Who Wear Capes Are Heroes – a Consideration of the Vigilante Approach to Addressing Individual Condominium Issues

Described as everything from an ecosystem to a fourth level of government, a condo community can be representative of society on a much larger scale. This is a brief examination of what happens when an individual facing an issue takes matters into their own hands…

There is this memorable story from the early 2000s about a condo President, so eager to ensure that enjoyment of the community’s playground was limited to only the building’s residents that he took it upon himself to approach children playing on the equipment to ask them where they lived… until the police showed up!

Hero

. . . [more]
Posted in: Dispute Resolution

Why Mediation Briefs Fail and How to Make Them Work

If mediation is meant to provide a genuine opportunity to resolve disputes, why do so many mediation briefs read like pleadings and offer little value to the process? This article examines the pitfalls of current practice and offers practical guidance on how to make briefs work as genuine tools of persuasion for counsel.

Mediation briefs are meant to advance settlement. Yet too often, they do the opposite. Instead of opening space for dialogue, they entrench positions. Instead of persuading the other party, they restate pleadings which can inflame an already tense situation.

Why do so many briefs fall short? In . . . [more]

Posted in: Dispute Resolution

The Appointment Process for Public Office Holders – Fixes Needed

The way governments appoint judges and tribunal members is mostly mysterious – we know the general framework but not the inner workings of the process. It is only when the appointment process fails that we learn of some of the weaknesses in the system. In this column, I want to focus on recent examples of a particularly serious gap in appointment processes – the lack of a robust screening mechanism.

My purpose in highlighting these recent examples is not to suggest that the people appointed did not deserve to be appointed but rather that the government was surprised by information . . . [more]

Posted in: Dispute Resolution

Some Thoughts on AI and Conflict Management

In June 2025, Yuval Hoah Harari (Note 1) was interviewed by Poppy Harlow at the ‪@WSJNews Leadership Institute on AI and Human Evolution. It is a fascinating discussion and well worth 25 minutes to watch it.

While Harari acknowledges that AI has enormous positive potential he also warns of some dangerous issues affecting many areas of human life.

Highlights of Harari’s insights:

  • AI is not just another tool. It is an agent capable of making decisions independently, generating new ideas, and learning without human input. A tool like the printing press cannot write a book by itself and decide
. . . [more]
Posted in: Dispute Resolution

In Defence of Med-Arb in Estate Disputes

In the May 2025 edition of ADR Perspectives, Marco Abruzzi a med-arbitrator in Victoria, B.C., makes a strong case for Med-Arb as an Effective Mechanism for Resolving Wills & Estates Disputes, concluding,

Med-Arb presents a compelling solution for resolving estate disputes, offering an effective balance between the flexibility of mediation and the finality of arbitration. By increasing the chances that disputes are resolved efficiently, privately, and with minimal damage to family relationships, med-arb is an ideal method for estate conflict resolution. As estate disputes continue to grow in complexity and cost, Med-Arb should be considered as a potential alternative

. . . [more]
Posted in: Dispute Resolution

The First Step to Collaborating: Consider What You Have in Common

“If I was having a conversation with someone I disagreed with, in good faith, I would probably start that conversation with what we do agree with.” – Ronny Chieng

The very notion of mandatory mediation is inherently flawed.

A process based foundationally on collaborative self-determination cannot really be forced upon people. There must be buy-in, some desire amongst those experiencing a dispute to work together to sort it out.

While contracts and laws can force mediation on paper, the reality is that the process can practically only come together with willing participants. They can be skeptical – it is not . . . [more]

Posted in: Dispute Resolution

A Voice That Matters: Help Young People Co-Lead the Transformation of BC’s Family Justice System

All of us have seen the consequences of a family in distress. Whether through separation, divorce, or child protection, the family justice system profoundly shapes the lives of children—often without truly hearing them.

Too many young people describe feeling invisible, disempowered, and voiceless in the very processes meant to protect their best interests.

That’s why the Family Justice Innovation Lab (via its Youth Voices Initiative) and the Transform the Family Justice System Collaborative are working to find new approaches—by centring youth with lived experience at the heart of reform.

We are expanding our network of young people who have . . . [more]

Posted in: Dispute Resolution

The Universality of Inefficiency – and the Case for Expedited Hearing Processes

Sometimes it’s nice to know you are not alone. A recent survey of international arbitration practitioners shows that Canadian administrative justice practitioners are not the only ones with frustrations about slow and inefficient processes. The survey results are also a strong indicator of the universality of process challenges – these challenges exist in both public and private sector dispute resolution fora and across many (all?) countries.

Every year, White and Case – an international arbitration firm – conducts surveys of international arbitration participants, including in-house counsel of public and private sectors, arbitrators, private practitioners, representatives of arbitral institutions and interest . . . [more]

Posted in: Dispute Resolution

Choosing the Right Mediator: Why Competence, Not Convenience, Should Guide Selection

Mediation has become a cornerstone of Canada’s civil justice system. Whether driven by mandatory programs or chosen voluntarily, it offers parties an efficient, relationship-focused path to resolution. And with the Ontario Civil Rules Review poised to expand its role, mediation’s prominence is only set to grow.

I am still surprised when I am retained as a mediator by counsel who I have never worked with in the past nor even spoken to. While I am happy to have the opportunity, it concerns me and raises a crucial question: how are mediators being selected? Are lawyers choosing mediators based on their . . . [more]

Posted in: Dispute Resolution

Indigenous Cultural Competency for Tribunals – the Steps Ahead

Ten years ago, the Truth and Reconciliation Commission set out some recommendations for cultural competency training for lawyers, law students and public servants. The Calls to Action (numbers 27, 28 and 57) call for education/training on the history of Indigenous peoples, including the history and legacy of residential schools, the United Nations Declaration on the Rights of Indigenous Peoples, Treaties and Aboriginal rights, Indigenous law, and Aboriginal–Crown relations. The Commission stated that such training would require “skills based training in intercultural competency, conflict resolution, human rights, and anti-racism”.

There were no calls to action for education or training of judges. . . . [more]

Posted in: Dispute Resolution, Legal Ethics

Are We There Yet? Navigating the Blurred Lines Between ADR and ODR

As artificial intelligence and digital tools transform nearly every professional field, dispute resolution is no exception. But are these technologies merely enhancing traditional ADR—or are they fundamentally reshaping it?

The widespread adoption of video conferencing, AI-assisted case management, and online negotiation platforms has rapidly moved dispute resolution online. What was once the exception is now the norm. As a result, the boundary between Alternative Dispute Resolution (ADR) and Online Dispute Resolution (ODR) has become increasingly blurred. But does this distinction still matter? I believe it does—because how we define and design these processes directly affects fairness, access, and the role . . . [more]

Posted in: Dispute Resolution

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