We always look forward to the ABA Legal Technology Resource Center’s Annual Legal Technology Survey Report on the use of technology in the legal profession. The summary of the “Marketing and Communication” portion of the 2019 survey was recently published. It was written by our good friend Allison Shields and contains some fascinating (and worrisome) statistics.

Respondents to the 2019 Survey segment covering websites and law firm marketing were mostly solos or from smaller firms, consisting of 27% solos, 29% lawyers in firms of 2-9 lawyers, 18% from firms of 10-49 lawyers, 11% from firms of between 100-499 . . . [more]

Imagine a library that tried to save money by relying on candles instead of electricity. Any dollars saved come at the expense of knowledge lost. Without adequate light, the contents of a library are as inaccessible as if the doors were closed.

In the world of legal information, light comes to the “library” through indices, key number systems, topic digests, abridgments, and more. Digitization, electronic access, multi-field search, hyperlinks and boolean logic add more light, but are still merely candles.

Candles are discrete tools designed to provide light only within a limited range of where the candle is placed. Compare . . . [more]

The legal profession could be improved a bit. Ok, it could be improved a lot. One might say it could use more “innovation.” Yet it seems like the harder one pushes for innovation, the harder others push back.

Despite acknowledgement that the nature of legal services will take time to change it feels we continually need, as Jae Um puts it, “a call for patience (and some perspective).” After the 2008 crash people mused, is this The End of Lawyers? Many saw 2008 as a call to action, driven by fear over the long-term relevancy of lawyers. . . . [more]

The Uniform Law Commission in the United States has now published the revised text and commentaries to the Uniform Electronic Wills Act adopted at its annual meeting in July 2019.

Here is the official description of the Uniform Act:

The Uniform Electronic Wills Act permits testators to execute an electronic will and allows probate courts to give electronic wills legal effect. Most documents that were traditionally printed on paper can now be created, transferred, signed, and recorded in electronic form.

Since 2000 the Uniform Electronic Transactions Act (UETA) and a similar federal law, E-SIGN, have provided that a transaction is

It was big news in late August when Microsoft said that users who enable multi-factor authentication (MFA) for their accounts will end up blocking 99.9% of automated attacks. This doesn’t apply just to Microsoft accounts. It applies to any other account on any website or online service.

Today, virtually all service providers support multi-factor authentication, and in most cases, there is no charge. It can be something as simple as SMS-based one-time passwords or advanced biometrics solutions.

“Based on our studies, your account is more than 99.9% less likely to be compromised if you use MFA,” said Alex Weinert, Group . . . [more]

Social media are everywhere that the Internet is. As comprehensive methods of communication, they are naturally attractive to those with things to communicate: advertisers, proselytizers and politicians. This column examines the status of social media use by the latter class, and in particular, the degree to which they can control their use once they start.

We have looked previously (if briefly) at whether politicians’ use of social media turns their communications (in whatever form) into “official documents” for purposes of laws governing public records, like archival responsibility, privacy rules and subjection to access to information requests. There is a smattering . . . [more]

I recently saw an exciting legal tech product that has a lot of potential. I think it could make a lot of people’s lives much easier. And a partner wants to mandate its usage! You can probably see where this is going. It was a struggle the moment we tried to get others on board: elements didn’t line up with others’ preferences; people were upset about the learning curve; there was massive passive resistance.

This was just one of many similar experiences. It seems technology and persuasion are not sufficient – and barely necessary – to create sustainable mainstream adoption . . . [more]

The Electronic Frontier Foundation (EFF) announced on May 20th that it had launched TOSsed Out, a new iteration of EFF’s continuing work in tracking and documenting the ways that Terms of Service (TOS) and other speech moderating rules are unevenly applied to people by online services. Sometimes, posts are deleted. Sometimes accounts are banned. For many people, the internet represents an irreplaceable forum to express their ideas, communicate with others, etc.

We have long been fans of the EFF and were delighted to hear that cybersecurity guru Bruce Schneier is leaving IBM, in part to focus on teaching cybersecurity to . . . [more]

ITechLaw, C. Morgan, ed., Responsible AI: A Global Policy Framework, 2019

Can technology lawyers think outside the box? They may be better at it than some of their legal colleagues because the box itself is redesigned so frequently, the walls knocked down and rebuilt in different places, the interactions among the sections rethought, the whole picture scarcely recognizable over the years.

In this spirit, perhaps, a number of members of ITechLaw, the international body once known as the Computer Law Association, addressed their minds to the legal and policy challenges of artificial intelligence, still known as AI.

This field . . . [more]

The law is built on information. And with rapid advances in technology, the volume of legal information is immense and growing exponentially. It can be difficult to keep up. There are countless gigabytes of digital data on computers, phones, tablets, servers, and the Cloud, accessed anywhere and everywhere through the interface of a digital screen. Emails, text messages, and attachments are sent and replied to and forwarded hither and yon; electronic records are stored and deleted, sometimes following established protocols, often not. Technology evolves, and the hard drive of today soon becomes the floppy disk drive of tomorrow.

The law . . . [more]

“Competitive markets are not much fun for sellers” – Richard Posner

It’s common knowledge that the billable hour is holding back the profession. Additionally, it’s clear that professional conduct rules insulate lawyers, prevent other professionals from getting involved, and stifle innovation. Yet, despite the billable hour still going strong and no changes in professional conduct rules, we are seeing an unprecedented boom in innovative legal services. It feels like something bigger must be going on.

Market cycles

While the literal number of lawyers remains a significant factor, more important is its ratio to finance, insurance, and real estate (“FIRE”) . . . [more]

“We don’t believe in digital marketing. We believe in marketing in a digital world.” – Clive Sirkin, CMO of Kimberly Clark

And a digital world it is. We live in a world where three year olds have their own tablets (and operate them quite expertly, thank you very much) and people can work on a project across the globe from their kitchen table in their pajamas. While it is an exciting time, it is also a very challenging time to reach people and to stand out effectively in the crowd. Understanding Mr. Sirkin’s quote is a great first step. The . . . [more]