Alex said with a sigh, “January is like Groundhog Day with billable hours reset to zero, and it all starts over.”

This wasn’t the first time I had heard this said. For many lawyers, the New Year comes with a sense of fatigue as the billable hour cycle starts anew.

They have a point. The billing cycle is starting again, and the starting point is zero.

And yet, how we think about the world defines our experience.

If you are interested in coaching yourself through this malaise, read on.

Start with a reframe. “The billable hours may reset, but your . . . [more]

One of those old truisms that floats around, no less accurate for its long tenure: everybody likes buying stuff, nobody likes being sold to.

It’s a seeming paradox – you’d think that buying and selling would be a perfect match. Except that lots of the time, the selling being done is terrible and gets in the way of what would otherwise be a pleasant buying process. See also, buying literally everything online so you don’t have to interact with a salesperson.

Stuff happens in our brains when we shift into sales mode: the other person (the prospect… how’s that . . . [more]

I’ve been fortunate in my career to be part of new innovative projects and to help expand the scope of longstanding organizations. My most recent role is Policy and Communications Advisor with the Canadian Lawyers Insurance Association (CLIA). Never heard of CLIA? For an organization that has been around for 35 years, we have an image problem. Or perhaps a lack of image problem. Many of the lawyers we insure have never heard of us.

CLIA is a reciprocal insurance exchange formed in 1988 as a direct response to a need for more effective professional liability coverage for Canadian . . . [more]

Hello my dear readers.

I have not as yet had the privilege of writing about wellness on this amazing platform, however, I am not new to the topic.

As lawyers and legal professions, we are not very good at taking time to care for ourselves. We are in the business of helping and caring for others and at the end of the day, there is usually very little time left for us.

My goal is to welcome you all into this space and invite you to give yourselves permission to take a few moments to recharge, breathe and find some . . . [more]

In a recent edition of my Substack newsletter, I made eight predictions about what the legal sector would look like in ten years’ time. The eighth entry on that list was titled “Unfulfilled Justice”:

Universal access to justice is still a distant dream. Regulatory change has made it easier for people to become lawyers and para-professionals, so the supply side of the market is growing. But the demand side still suffers from a lack of civic education around legal rights and remedies, and legal institutions (especially the courts) have held out against change.

That last parenthetical observation about the . . . [more]

“You’re a lawyer — you must like arguing!” While this may be true for some lawyers, when it comes to conflict with their closest colleagues, many would rather avoid the pain and discomfort.

Although interpersonal conflict is often thought of as a battle between two people, I have learned that conflict is about tension between people when they differ in beliefs, behaviours, opinions, or values.

Some lawyers will approach the issue with colleagues, senior lawyers, and partners head-on and in doing so deliver what the other person feels as a gut-wrenching blow. Other lawyers are more passive; they either avoid . . . [more]

Compensation is a reflection of value, but also has the purpose of motivating workers. Where compensation is a fee split, make sure that your offer is accomplishing both of these objectives.

I work predominantly with small to medium-sized law firms in Canada, so my comments here reflect that particular marketplace. And within that market, over the past five years, it has become increasingly common for law firms to compensate Associates through a fee split: paying the Associates with a percentage of their collected revenue instead of a salary. This appears to have started due to the challenge in finding and . . . [more]

Seth Godin writes in his book, Linchpin: Are You Indispensable, “The only purpose of starting is to finish, and while the projects we do are never really finished, they must ship.” This is the mantra that keeps me going through every legal information content project I’ve been involved with as a knowledge engineer. But sudden and what often seem like inevitable changes in funding, timelines or resource allotment can be overwhelming. Being told to pivot or be resilient in the face of adversity without practical solutions is only so helpful.

I found myself in such a situation, as briefly . . . [more]

Service is meaningful. Service is motivating. Ask one hundred lawyers what they most enjoy about their work, and most will tell you it is helping clients.

What is meaningful to lawyers about their work is, in a word, service.

What is burning them out is servitude.

In article one of this series, I explored the factors that cause service to slip into servitude and the negative consequences of this. If you haven’t read that article, please start there. https://www.slaw.ca/2023/06/20/balance-the-scales-service-vs-servitude

In this article, I will continue to explore another powerful lever for rebalancing the scales back towards service – meaning.

The

Last year, I submitted a report to the Law Society of British Columbia concerning the lawyer development and licensing system in that province. The report made only one recommendation — that BC create and adopt an entry-level lawyer competence framework as the basis for a new licensure system — which the law society’s Benchers accepted.

But my report also included a range of what I called “suggestions” — actions that I thought were worthwhile and beneficial, but that didn’t rise to the level of full “recommendations” that the Benchers would have to approve or reject. My goal was to encourage . . . [more]

A desire to redo my living room has caused me to become addicted to reality TV programs involving design. And to prove that you can learn about business from virtually anywhere, here is an important lesson I learned from “Making the Cut” (if you can believe it).

“Making the Cut” is a clothing design contest that begins with a number of accomplished, talented designers and through competition, whittles them down to two or three finalists. These compete in a full runway show where they must present an entire collection, this last task generally undertaken in a three-day period.

Judges can . . . [more]

Having a new idea or insight form in our mind feels great. Each “aha” comes with a release of dopamine that gives us a sensation of pleasure.

Unfortunately, most good ideas don’t progress beyond the initial insight. Goals, no matter how worthy, take a lot of time and resources to implement.

It can be a long and tedious process to put plans into action. It is one thing to have an idea for a book and quite another to undertake the arduous effort to write and publish it.

That is why I was excited this month to speak with lawyer . . . [more]