I now continue sharing some of the lessons I learned from walking the historic pilgrimage route in France and Spain, the Camino Frances, over six weeks in May and June. Sometimes we are our own worst enemies. Fear or a negative attitude can prevent us from getting to where we want to be or getting what we want. We saw this time and again on our walk. Allow me to share two such stories that stand out in my mind:

One day toward the beginning of our trip we had a very long, tiring journey. We arrived into a . . . [more]

There has been a great deal of buzz over Jeff Bezos’s recent purchase of The Washington Post for a fraction of what Facebook paid for Instagram, and also a fraction of what Yahoo paid for Tumblr. How can it be that a venerable old newspaper, guardian of the right of the public to know, with hundreds of employees and thousands of square feet of bricks and mortar be worth far less than smaller companies that simply deal with code?

If lawyers ever needed another reason to believe that the world has changed. This is it.

In my view, it . . . [more]

In a busy hospital emergency room, a triage nurse can literally mean the difference between life and death, as he or she makes the call on who needs to be seen right away, and who can wait for help.

Within the Legal Futures Initiative’s consultation, some tell us that the legal system similarly needs a good triage system “to move parties to the resources they need and to facilitate more efficient use of resources.”

Most lawyers, and law firms, likely have their own forms of triage – a system by which the firm decides who gets what file, who contributes . . . [more]

Last night I pulled my hamstring while making a lunging (and quite dazzling) shoestring catch for our softball team.

How is this relevant to law?

Many commentators have used the old Gretzky adage – don’t go to where the puck is, but where the puck is going to be. It applies the same to baseball. When a ball is hit, fielders mentally calculate the velocity of the ball and its trajectory, then run to where the ball will be. Same with quarterbacks in football – they throw the ball to a spot on the field where the receiver will be. . . . [more]

Access to justice, according to some definitions, includes a public that has some legal literacy – people who are aware of their rights and obligations under the law.

Technology helps promote a form of legal literacy, but some lawyers say it’s a double-edged sword – clients are more willing than ever to participate in the process, says one contributor to the CBA Legal Futures consultation, but they “lack the practical understanding of the limitations of the judicial system to fully appreciate risk.”

Just as some medical patients will research online and then ask their family physician to confirm Dr. . . . [more]

I now continue sharing some of the lessons I learned from walking the historic pilgrimage route in France and Spain, the Camino Frances, over six weeks in May and June. Before we started our journey, the question in our minds was how we were going to sustain walking 20 or 25 (or even 30) kilometres a day, carrying all our belongings? We practiced hiking regularly with our backpacks loaded, but could only really manage time for walking two or maybe three days in a row. How would we walk for 35 days?

After the first two weeks–especially walking through . . . [more]

We are closing in on the dog days of summer and so I was thinking about what greater efficiency, technology and new players do to large firms in Canada.

If a law firm invests more heavily in process improvement, it becomes more efficient – in other words it can do more work with less people or through a different mix of skill sets. The firm will no longer need to hire huge swaths of new lawyers every year as most of any annual growth will be accommodated either by efficiency gains or by better use of non-lawyer personnel to do . . . [more]

Lawyers tend to think of themselves as strong communicators, but they don’t always get their message across to clients.

It doesn’t help that clients aren’t always clear about what they want from lawyers.

This was evident at the mid-winter meeting of the CBA Council, when the Legal Futures Initiative took advantage of the gathering of lawyers from across the country, representing most sizes and types of practice, to find out what lawyers think clients want.

Presented with results from the Initiative’s own survey of client expectations, some lawyers present were a bit taken aback by the idea that clients wanted . . . [more]

So far we’ve been quiet about the ALM Law Librarians Survey 2013, a survey done of AmLaw 200 law firms each year. The survey results were announced earlier this month, and were officially released at the American Association of Law Libraries conference last Tuesday. I attended the release with analysis by Kevin Iredell, VP of ALMLegal Intelligence. This was the 12th year for the survey, and is typically answered by the head librarian in each firm.

From the related The American Lawyer article by Alan Cohen:

By now, it’s a phrase that law firm library directors likely hear

. . . [more]

Last week, Exigent graciously invited me to a small lunch gathering of Torontonians to discuss the changing legal industry. Exigent, a major LPO based in South Africa, does business predominantly in the UK and Australia and has recently landed in Canada.

First, I’m happy that a major international LPO has finally seen Canada as worthy of investment.

Second, the arrival of Exigent means that change in the Canadian legal industry will – finally – begin to accelerate. Canadian law firms and clients will view the arrival of an international LPO as further validation for using non-Canadian lawyers to do work . . . [more]

Le Service du développement et du soutien à la profession du Barreau du Québec has compiled a series of resource packages associated with different areas of law, skills, knowledge and types of practice to help lawyers thrive in the province of Quebec.

In Ontario, awarding costs (compensation for legal fees) is always within the discretion of the adjudicator. However, there is a presumption that the losing party will be ordered to pay a portion of the successful party’s legal costs.

Many people who are unfamiliar with the litigation process think that suing every possible party is usually a good idea. This strategy can backfire in a significant way in light of the “loser pays” system. In some instances a plaintiff may be successful at trial against one defendant, but lose against multiple other defendants who the plaintiff has named and, in the . . . [more]