AODA, the Customer Service Standard, and Service Animals: Part 3- Potential Challenges
This is Part 3 in a series looking at the requirements related to “service animals” under the Accessibility Standards for Customer Service, Ontario Regulation 429/07 (the “Standards”) of the Accessibility for Ontarians with Disabilities Act (the “Act”). Click here for Part 1 and Part 2.
For organizations that are subject to the Standards, service animals must be allowed to enter the premises unless “otherwise excluded by law.” The Ministry of Economic Development, Employment & Infrastructure website specifically identifies regulations under the Health Promotion Act and the Food Safety and Quality Act, 2001, respectively, as two examples of . . . [more]
