The Bucket and the Water
As someone focused on process improvement and knowledge management I have a relationship with IT. In this case, I am speaking of IT as a group of professionals responsible for keeping the technology “lights on” in my organization. Often IT is called on to do more than keep the lights on. I have been spending time lately thinking about what it is that I ask of IT and whether my needs and expectations line up with the way that our IT groups is resourced. I have started asking myself if my need or expectation is the bucket (technology) or the . . . [more]


