Deal Review Process
Outsourcing deals usually involve very intense and lengthy negotiation between supplier and customer team members. They spend months or year(s) together in planning, drafting and negotiating the agreement before the deal gets implemented or executed. There are at least two review processes that should take place shortly after an outsourcing deal is finalized. The first one is the contract handover process which provides an opportunity for the deal team to pass on the knowledge to the delivery and implementation team so that they can run with the project. The second review is the deal review or lesson learned session to . . . [more]


