A Simple Measurement of Client Value
If you’ve been grappling with the practical, real-world meaning of “value” in legal services delivery — and many of us have been — then I want to start this post by recommending a recently released paper from Prof. Noel Semple of the University of Windsor Faculty of Law. “Measuring Legal Service Value” is available for download at SSRN. A lengthy except is available here at Slaw (Part 1 and Part 2), and it is worth your time and consideration.
The core of Noel’s article, although by no means the entirety of his thesis, is expressed in . . . [more]


