The benefits that knowledge management can deliver to a law firm are well documented. They include reducing wasteful duplication, increasing the firm’s intellectual capital, enhancing the firm’s ability to anticipate and meet client needs, improving the firm’s recruitment and retention arsenal, and more besides. Firms that get KM right, like Morrison & Foerster, have every reason to boast about their success.
But the obstacles to successfully implementing a KM program in law firms are equally well-known. They include:
- Hoarding: lawyers who believe their livelihoods depend on the knowledge tucked away in their files, both print and neural, are