If you’ve ever ordered an item from Amazon, you know that every time you log back in to the website, you’re greeted with a list of recommended books, CDs and DVDs. Amazon compiles this list based both on your product purchases and the pages you’ve recently browsed. Essentially, Amazon alters its understanding of and relationship with you every time you use its services — whether browsing, adding items to your shopping cart, or actually purchasing something. Every point of contact between you and Amazon is another data point that redefines the relationship’s fluid dynamic.

There’s a lesson here for lawyers, . . . [more]

Time is at a premium. The pressures of the billable hour and the stress of meeting client needs and expectations are reaching an all time high. With all the developments in communication technology the boundaries between our home and work environments have eroded. We can now be reached by cell phone and email anywhere in the world and at anytime. Setting and respecting our boundaries is more difficult then ever. No is today’s biggest challenge.

So what’s a legal professional to do?

Look no further for your answer than The Power of a Positive No by William Ury. Ury is . . . [more]

During the past 50-odd years, the North American legal profession has been notable for a ready supply of labour. The post-war population boom and increased access to post-secondary education, combined with the enduring lure of a legal career, ensured that there would always be a deep pool of lawyers into which firms could dip for talent.

When a buyer’s market lasts that long, the buyers’ advantages become locked into the prevailing culture of the marketplace. Much of what we take for granted in modern law firms — hourly billable targets, ever-increasing workloads, lengthening partnership tracks, client hoarding by partners, and . . . [more]