Ever find that the change goal you most wish to breakthrough is the hardest to tackle? It’s like having one foot on the gas and one on the brake, you just can’t seem to progress. 

Chris wants to learn to delegate more effectively but every time he tries he gets burned and concludes it would have been easier if he had just done it all himself. Carrie has perpetually got too many of other people’s priorities on her plate. She would like to say no more often but every time a colleague or friend asks her for help she feels . . . [more]

Jane was a family law associate in a large firm where she hoped to be made partner within 2 years. While she had a good client base including clients whom she had brought to the firm and excellent billings, she felt that she was invisible to most of the partners.

She didn’t work in a large practice group and had no apparent champion who might speak for her at the partnership table. She often felt that the partners saw her family practice as a sideline service they were happy to provide their corporate clients provided they didn’t have to touch . . . [more]

I’m currently collaborating with a colleague who is doing a lengthy research project attempting to identify the characteristics, traits and behaviors of the most effective law firm managing partners. In our most recent discussions he posed this question: “In firms you’ve observed where the managing partner isn’t doing well or leadership is weak or dysfunctional, what one or two things do you find are the biggest or most common causes of failure?”

To provide a meaningful response, I went back through a decade worth of notes from training practice group leaders, scrutinized the results from the psychometric data that I . . . [more]

Although two of my columns have already been posted on this blog, I never really officially introduced myself to the readers. As the youngest columnist in the Slaw family, I’d very much like to share my background and the road I travelled to date on my professional journey! 

The Early Years 

My story begins in the summer of 2002 when I left my family and moved to Montreal from Haiti to begin my postsecondary studies. I immediately enrolled to College Jean-de-Brébeuf and quickly developed a particular affinity for science and the law. This affinity for both those fields would stay . . . [more]

As a lawyer who has been heavily involved in my Provincial Lawyer Assistance program and with the CBA’s National Legal Professionals Assistance Conference, I have travelled all over Canada and even ventured into the United States to either speak to, or hear others present, on the topic of lawyer’s wellness. Many of these discussions focus on our collective need to achieve a healthy work-life balance. This isn’t surprising, given the consuming nature of our profession and its demands on our time, mental and emotional energy. Employing our well-trained critical eye on the intricacies of other people’s conflicts can be exhausting. . . . [more]

What do call waiting and ramp metering have in common with legal projects?

(Ramp metering refers to stoplights on highway entrance ramps that space out merging traffic during busy periods.)

No, it’s not that some people want to sue over them.

Rather, they require a balancing of competing interests to function most effectively. They also hark back to the urgent-v.-important equation.

Call Waiting and Individual Choice

Call waiting involves three parties but leaves the choice in the hands of one.

Personally, I detest call waiting. In effect, the person at the center says, “I don’t know who’s calling, but they’re . . . [more]

I recently migrated to Sydney, Australia with my Australian-born wife and our three children. Australia’s remote location seems to allow a freedom to experiment without the pressure to conform to U.S. or European norms that one experiences in a country like Canada. Or perhaps Australia is simply, as a friend calls it, a “nation of iconoclasts”. In any event, I have observed over the years that regulatory change related to the legal profession in the common law world begins in Australia and then moves around the globe, first to the UK, and finally to North America. As a newly . . . [more]

Recently a male partner said to me that while practicing law in a firm has always been more challenging for women, he believes that today it is almost impossible. This bold statement surprised me – not because I am unaware of the many challenges that women lawyers face but because I look at how far we have come over the past 30 years and cling to the hopeful belief that progress is being made.

When I remember how challenging it was for women to obtain articles or be kept on as associates with the assumption that women would leave as . . . [more]

“When it comes to customer service,” James Surowiecki noted in an insightful New Yorker column last month, “it seems people are unhappy no matter what side of the counter they’re on.” Surowiecki’s article describes how the only ones more miserable than those who provide front-line customer service these days are those who receive it: neither the buyer nor the seller values or enjoys the post-transaction relationship. 

The reason is pretty simple: during the recession (and, Surowiecki points out, even more so during the boom that preceded it), companies slashed customer service because it was little more than a cost center . . . [more]

There is a commonly held myth that the gender gap in partner compensation is due to women billing fewer hours and spending less time on client development due to their greater responsibilities at home. This myth has been exploded in a recent study [PDF] published by The Project For Attorney Retention and sponsored by the ABA Commission for Women in the Profession.

Amongst other findings, the report states that factors that work against women partners include the lack of women on compensation committees where bonuses and compensation criteria are set; the lack of transparency around compensation criteria; the lack of . . . [more]

While you were signing the paperwork for your mortgage, did a bank employee ask you to consider purchasing mortgage insurance protection? You were probably told “…it will pay your mortgage if you die…just a few medical questions… it’s inexpensive…”. While that person may have had the best of intentions, he or she probably lacked the training needed to make you aware of important contractual details and how these compare with other insurance protection options. 

Here are 3 important things you should know about most mortgage insurance policies: 

1. You do not control the benefit

In the event of your . . . [more]

My experience in private practice – and from my conversations with other sole practitioners in smaller markets, it was a common one – was that it was, at times, a roller-coaster. Billings were often feast or famine. To compensate, lawyers can develop a thick skin when it comes to dealing with difficult clients. Our tolerance level went up just for the sake of regular billings.

Another experience that I occasionally enjoyed – and again, from my conversations with other sole practitioners in smaller markets, it was a not uncommon one – was that it was good to terminate the relationship . . . [more]