Information Work Versus Knowledge Work
How can we reduce our workloads, and do the more interesting knowledge work? In his April 15th presentation “The Nature of Knowledge Work” Keith D. Swenson, VP of R & D for Fujistu America defined knowledge work as:
- Non-repeated
- Unpredictable
- Emergent
- Robust in the face of variable conditions
Presumably, then, all other work done by knowledge workers is information work. It is work that is repeated, predictable, routine or otherwise fairly straight-forward.
This is not a new consideration. We have been good at ensuring the repetitive or predictable work is given to people at more junior levels so . . . [more]


