On June 6, 2016, the Ontario government announced that changes to the Customer Service Standard under the Accessibility for Ontarians with Disabilities Act (AODA) will come into force on July 1, 2016, and apply to all organizations providing goods, services or facilities in the province. . . . [more]
Archive for ‘Legal Information: Information Management’
The Importance of Keeping a Record
When I registered for ALRW I thought the most important improvement in my research skills would relate to finding and locating relevant legal materials. However, learning to keep a detailed record of my research has been the most valuable skill I’ve developed.
I kept a record in the past but I didn’t give too much importance to it and it tended to be recorded a bit haphazardly. I kept track of the relevant cases, statutes, and principles I came across but did not keep a detailed record of search terms I used or the . . . [more]
Continuous improvement, process improvement, lean, six sigma, kaizen, and all of the other descriptors for changing to be more effective and efficient have the core value of providing the best possible customer service. Customers are external clients and also internal clients, for example users of the network are the clients of the IT department.
In law firms, it is pretty straight forward to be motivated to give excellent customer service to external clients. It may not always easy for everyone to consistently act on the motivation, but that is a separate issue. It is a bit more esoteric to connect . . . [more]
iManage, a significant player in the work product managment software space for professional services firms, has announced a management buyout of their business from Hewlett-Packard. From the press release:
. . . [more]
The iManage leadership team today announced that it has completed a buyout from Hewlett-Packard (HP) for the purchase of the complete iManage business, including its brand, products and services. iManage co-founder and current General Manager Neil Araujo is the CEO of the management-owned company, now one of the largest independent software companies focused on work product management solutions for professional services firms and their clients. Rafiq Mohammadi, also a co-founder
CanLII has a new friend. Its name is Lexbox.
It’s a product from Lexum — the Montreal-based company responsible for the undergirding technology of CanLII — which first emailed me and a clutch of other legal research types back in late March with an invite to help test the experimental tool when it was still in a closed beta phase.
We were told then that the aim of Lexbox (and you can read a lot more about it here) is to simplify how lawyers store, monitor and share online legal information. Having kicked the tires over the past . . . [more]
I recently reviewed the growing list of open access law journals, and re-read Louis Mirando’s series on this topic:
Open Access, Free Access to Law and Access to Canadian Legal Scholarship (Part 2)
Published February 20th, 2014
Open Access, Free Access to Law and Access to Canadian Legal Scholarship (Part 1)
Published October 25th, 2013
He had provided a good list of open access law journal projects. We had snagged a few others as well.
In revamping our University of Windsor Paul Martin Law Library website, I realized that the list . . . [more]
Two weeks ago, I wrote about the Truth and Reconciliation Commission’s (TRC) many calls to action that focus on the information management community (museums, Library and Archives Canada, archivist associations, vital statistics agencies, etc.).
Earlier this month, the TRC released its findings after its years-long investigation into the many abuses against Aboriginal children at Church-run Indian Residential Schools in the 19th and 20th centuries.
This week, the ActiveHistory.ca website published an article by Krista McCracken, Archives Supervisor at Algoma University’s Shingwauk Residential School and Wishart A. Library.
It is called The Role of Canada’s Museums and Archives in Reconciliation: . . . [more]
I just read Mark Phillips’s paper recently published by the Canadian Law Library Review: “Charting Law’s Cosmos: Toward a Crowdsourced Citator” (2015) 40:2 Can L Libr Rev 13. Phillips’s text is sufficiently refreshing to merit the deliberately provocative title of this short post. Immerging oneself in it is like being 40 again: abundant criticism of the slow moving incumbents, strong expressions of idealism peppered with some good ideas. Such a reading is good for the heart and the brain.
The thesis of Mark Phillips is that full-text searching alone is hazardous for legal research. Citators could be useful, but they . . . [more]
Library and Information Community-Related Recommendations of the Truth and Reconciliation Commission on Indian Residential Schools
On Tuesday, the Truth and Reconciliation Commission released its findings after its multi-year investigation into over a century of physical, cultural and sexual abuses against Aboriginal children at Church-run Indian Residential Schools.
The Government Library & IM Professionals Network, part of the Canadian Library Association, has compiled the Commission’s many calls to action that focus on the information management community (museums, Library and Archives Canada, archivist associations, vital statistics agencies, etc.).
Library and Archives Canada has compiled a list of resources relating to residential school records.
. . . [more]
A couple of posts ago I mentioned the Public Review of LegalDocML’s Akoma Ntoso v1.0. If you’re interested in legal XML and want to learn more about the Akoma Ntoso XML standard there are a couple of courses being offered at the George Mason University in Fairfax, Virginia this summer.
The first is the Basic Course offering an, “introduction to Akoma Ntoso XML standard and to basic XML technologies for drafting and managing standard-compliant legislative and legal documents.” The second part, an Advanced Course, will provide, “in-depth analysis of the higher levels of Semantic Web technologies . . . [more]
I probably won’t be making it to the Chicago Bar Association’s CLE on “How To… Get the Most Out of Twitter” tomorrow. But that’s not to say that I wouldn’t have been choked to miss Catherine Reach’s tweet mentioning it. Mostly that’s because there was something else she linked to which caught my attention: Kevin O’Keefe’s post from last Thursday heralding that “Twitter is teaming up with Google to bring Twitter’s real-time content to Google’s search results.”
When it comes to technology, are we not always hearing about the breakneck speed of change? The inexorable pace and ubiquity of it? How technology is revolutionizing law and practice? Our magazines, CLEs and law bloggings are replete with calls to brace for one type of Lawmageddon or another—the imminent (or at least happening really, really, probably, rather soon) confluence of events that will change lawyers’ lives forever. Anything short of fully encrypted communication between lawyer and client will spell negligence. You will become or be devoured by an alternative business structure. Cybersecurity will become the mantra by which you . . . [more]