The recent announcement that another major Canadian bank is withdrawing from the national banking ombudsman service in favour of a private dispute resolution service for customer banking complaints raises interesting questions about independence and impartiality.

In September, the Ombudsman for Banking Services and Investments (OBSI) confirmed that Bank of Nova Scotia will no longer use the service for banking complaints as of November 1. Instead, it will join Royal Bank of Canada and Toronto-Dominion Bank in using ADR Chambers Banking Ombuds Office (ADRBO) to resolve complaints, the Globe and Mail reported.

Scotiabank will still use OBSI for investment disputes, . . . [more]

This is the first of a two part series exploring how teams can operate effectively in organizations and environments characterized by complexity and constant change.

Each of us works in multiple teams. Think law firm partnership meetings, law firm committees and practice groups, professional organizational teams, project teams, pro bono teams, multi-disciplinary teams working on a large client file, etc. In the “old days”, teams were stable and relatively homogeneous. They set goals, used Gantt charts, planned the work and worked the plan.

Today, the environment in which we work is complex and constantly changing, team members come and go . . . [more]

This is the third of a series of blogs, the first of which was published on February 12^th, 2018, highlighting the various papers, studies, and pilot projects conducted by the Cyberjustice Laboratory throughout the course of its “Towards Cyberjustice” Project. Funded by a Major Collaborative Research Grant from the Social Science and Humanities Research Council, this seven-year project has finally drawn to a close and will be the subject of a detailed report to be released later this year. In anticipation of this upcoming report, this blog post will briefly describe its second chapter, which details the . . . [more]

The international football (soccer) circus known as the FIFA World Cup rolls around every four years and I spend way too much of the early summer watching the games. The best place to watch, I think, is an outdoor patio, preferably surrounded by partisans of one or both of the contenders. In Toronto it’s easy to find supporters for every team in the tournament.

This year, the games were played at either late morning or early afternoon Toronto time. Downtown office buildings have giant screens in lobbies or food courts so fans don’t have to sneak too far away from . . . [more]

Everyone “gives back” in different ways. One of the ways I have tried to give back over the years is to serve on various Boards of Directors. Yesterday was my last day as a member of the Board of the BC Courthouse Library Society (CLBC). I leave with immense gratitude to CLBC, its board members and staff, realizing that whatever I was able to contribute to CLBC was eclipsed by the benefits that I gained in learning, expertise and experience.

One of the reasons I agreed to join the CLBC board was a chance to work with, and learn from, . . . [more]

Readers expecting to glance at part 3 of our multi part Towards Cyberjustice retrospective will have to wait a few extra weeks since we felt it more timely to address recent reports coming out of the European Union following the two-year anniversary of the EU’s online dispute resolution (ODR) platform.

As a reminder, the platform was launched in 2016 as per Regulation (EU) no 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR). As . . . [more]

As an arbitrator, it is a nerve-wracking and somewhat fearful experience to have an award challenged in court. I’m glad to say it isn’t a common experience for me (knock on wood), but it happened recently.

I was relieved to read the judgement – skipping straight to the last page to see whether I had got things right or not. (Do judges do that, I wonder.) The court said I had – big sigh of relief – but it prompted me to think about what what courts expect from us as arbitrators. It was a reminder of some essential things . . . [more]

Over the years I have been asked many times, by lawyers, law students and others, whether they should take mediation training. Most were interested in mediation, many participated as counsel at mediation but few planned to be full-time mediators. My standard answer has been that mediation training was valuable to everyone as it provides key life skills that are useful in all parts of our lives, not just in our legal career. Mediation training teaches us about the dynamics of human behaviour and provides a fundamental suite of skills for dealing with inevitable conflict in healthy ways that prevent conflict . . . [more]

As announced in our October 17^th column, this is the second of a series of blogs highlighting the various papers, studies, and pilot projects conducted by the Cyberjustice Laboratory under the auspices of the “Towards Cyberjustice” Project. Funded by a Major Collaborative Research Grant from the Social Science and Humanities Research Council, this seven-year long project has finally drawn to a close and will be the subject of a detailed report to be released later this year. In anticipation of this upcoming report, its first chapter – entitled “A Tale of Cyberjustice” – will be . . . [more]

In my previous column, I looked at the growth of third party litigation (and arbitration) funding in Canada and discussed whether an arbitration Tribunal has any jurisdiction to control the involvement of funders. If the Tribunal does have jurisdiction, what issues should it be concerned about?

Here are just a few thoughts on some of the issues raised by third party funding in commercial arbitration and how to deal with them.

• Whether the third party funding agreement must be disclosed to the tribunal and/or the opposing party.
• Whether such disclosure should exclude privileged or confidential information.
• Whether other information

The BC Family Justice Innovation Lab is focusing on improving the well-being of BC families and children experiencing separation and divorce. One of its ‘home-grown’ initiatives is called “Youth Voices” as it focuses on the experience and well-being of children whose parents experienced separation or divorce. One of the Lab’s foundational principles is that change must start with those who are the beneficiaries (or users) of the system we are trying to change. We reached out for experiences and lessons from other sectors (including business, healthcare and education) and decided on human-centred design (HCD).

The Lab developed and is testing . . . [more]

In our October 17^th column, we announced that we would start posting a series of blogs highlighting different papers, studies, and pilot projects conducted under the auspices of the “Towards Cyberjustice” project. As a reminder, this project, which was financed by a Major Collaborative Research Grant from the Social Science and Humanities Research Council, spanned over the last seven years and has made significant contributions in the domain of what many call eJustice (what we refer to as cyberjustice). As stated on the Cyberjustice Laboratory’s Website, the purpose of the project was (although we’re . . . [more]