So often, law firm marketing discussions go something like this: “Billings are down, we should be doing more marketing” or “The associates aren’t busy, they should be marketing themselves” or “We need to grow the firm, we have to get out there and market.”

OK, good, fine, now what? The most common response is to leap straight to tactics: “Let’s do a seminar!” “We need a brochure.” (Yes, some lawyers still say that.) “The website sucks, we need a new one.” But without a strategy, these tactics are random, uncoordinated acts that will end up costing a lot of money, . . . [more]

Career prophets have been announcing the demise of the legal profession for decades already. According to some, the traditional lawyer will soon follow the way of telephone operators, bank clerks and travel agents. Recently, the prophecies have taken a new turn. While outsourcing, offshoring, legal Taylorism—all previous threats of course remain, we are now being forewarned about a new source of disruption: “intelligent software” in law. Once again, prophets insist that those who are not already into it are laggards, and by now we should all know what will happen to them.

In this post, I address the deployment of . . . [more]

Ever since we started this regular column back in 2012, we’ve been defending a basic thesis: for consumer online dispute resolution (ODR) to succeed, it needs to be publicly funded and retailers need to be given a clear incentive to take part. This is the thesis we aimed to test when, on October 7^th of 2016, the Cyberjustice Laboratory (the “Lab”), in collaboration with Quebec’ consumer protection agency (the Office de la protection du consommateur or “OPC”), and the ministère de la Justice du Québec, decided to launched a pilot project around the Lab’s Platform to Assist in . . . [more]

You may have missed, during the holidays, the news that Google has replaced the technology underlying its Google Translate tool, going from a “phrase-based” system to neural networks (i.e., AI).

The improved technology was announced in September, but it has only recently been made available in the publicly available Google Translate (and only for the most common language pairings).

Translation of legal information is an important issue in Canada. First, language barriers faced by different groups (Indigenous people, Francophone minorities outside Québec, Anglophones in Québec and immigrants) are a significant component of the access to justice problems.

But . . . [more]

Wildfires. Drought. Flooding. Rising sea levels. Climate change is already reshaping and impacting BC communities in profound and frightening ways. As unchecked fossil fuel pollution continues to push global temperatures ever higher, we are frightened for our communities, for communities around the world, and for the world we leave our children. – Letter to BC local governments from community groups, 25 January 2017

On January 25, 2017, we, along with dozens of organizations from across British Columbia, sent a letter to each and every local government in the province – asking the Mayors and Councils to take action to demand . . . [more]

A new year means new opportunities and challenges.

For me, this means that, after years of gradual transition from being a legal advisor and advocate to focusing on acting as a neutral mediator and arbitrator, I’ve finally completed my metamorphosis, formally retiring from the practice of law as of the end of 2016.

One of my new projects for 2017 is with a working group of the International Technology Law Association (ITechLaw) that is preparing a report on the use of dispute resolution boards (DRBs) in large, long-term IT development and implementation contracts. We are also looking at . . . [more]

Gretta has been slammed by a sudden flurry of work and has several critical deadlines looming. On Monday she was feeling anxious about one tough factum but instead of spending the morning hammering it out she wasted 20 minutes surfing the net and then a couple of hours on email.

Sound familiar?

Gretta is not alone. Many if not most lawyers struggle with procrastination at some point in their practice and Dr. Piers Steel, reports in “The Procrastination Equation” that about 95% of people admit to procrastinating.

There is one important thing to know about procrastination – the goal isn’t . . . [more]

“I have a great idea for an app”, said the excited caller at the end of the line.

“With just a couple clicks, your phone can […insert really cool function here…]. It will save so much time and money, and you can just imagine the contribution it will make to improved access to justice!!”

At least weekly, but typically more often than that, people share with me their idea for an app/service/tool that could very well make a valuable contribution to public or professional engagement with legal information or the legal system. I love these discussions.

My prior . . . [more]

I’ve endured a very worrisome and incompetent drafting of an intended second edition of this National Standard of Canada (an NSC): Electronic Records as Documentary Evidence CAN/CGSB-72.34-2005 (“72.34,” developed by the Canadian General Standards Board (CGSB)). Its intended purpose is, to be Canada’s most authoritative standard as to the proper operation and maintenance of electronic records management systems (ERMSs). Therefore it can be used to test the “integrity” that provisions such as, s. 31.2(1)(a) of the Canada Evidence Act (CEA), and s. 34.1(5),(5.1) of the Ontario Evidence Act (OEA), require of ERMSs, for the purpose of determining the admissibility of . . . [more]

Last Monday, on January 30^th, the Federal Court issued a judgment in an application against the Globe24h.com website and its owner, Mr. Sebastian Radulescu. Mr. Radulescu’s activities have been discussed over the past couple of years in mainstream media as well as here on Slaw.

In June 2015, the Office of the Privacy Commissioner issued findings (Complaints against Globe24h.com, 2015 CanLII 33260 (PCC)) which we then commented. In his reasons (A.T. v. Globe24h.com, 2017 FC 114 (CanLII)), Judge Mosley confirms, among other findings, that Mr. Radulescu’s website has no journalistic purpose:

[70] In

Due Diligence is something lawyers know a thing or two about. It is engrained in them from the first day of school. Due diligence includes the reasonable steps taken by a person to satisfy a legal requirement. It is an investigation. The theory behind due diligence is that by doing research the amount and quality of information available to decision makers improves. Lawyers are very good at doing this for clients yet spend little time doing it about clients.

Lawyers spend a lot of time understanding the law – and so they should. However they tend to spend very little . . . [more]

Recently, author Nelson had the pleasure of interviewing David Beech, the CEO of the professional services firm Knights in the UK. David has led the business, originally a law firm, since 2011. His vision for Knights is to become the leading regional professional services business in the UK.

The interview took place on the Legal Talk Network podcast (The Digital Edge: Lawyers and Technology) with co-host Jim Calloway, available at http://legaltalknetwork.com/podcasts/digital-edge/2017/01/will-alternative-business-structures-u-k-law-firms-cross-pond/.

By way of introducing David, he qualified as a corporate lawyer in 1990 and in the late 90’s turned to law firm management until 2004 when . . . [more]