The concept of knowledge management can expand to encompass many things. Theoretically it includes influence over the social aspects of the organization, such as ways people relate to each other, as well as managing explicit information in the form of written information. Practically it is often carried out by staff in a particular department with varying degrees of influence, who may not be involved in the wider workings of the organization. This means that some of the most important ways people in an organization communicate and transfer knowledge are difficult for knowledge management staff to change.

Many knowledge management programs . . . [more]

Budgets have no bottoms. Promises know no bounds. No baby has gone un-kissed. It must be Federal election time in Canada.

With political pandering at a fever pitch and politicians tripping over themselves to promise the earth, moon and stars to an election-weary electorate, it is an ideal time to exercise some wish-list thinking when it comes to criminal justice reform.

For all the bumps and bruises suffered by the ruling Conservatives at least one aspect of their message continues to garner broad popular support – ‘tough-on-crime’. With the outlier exception of legalizing marijuana, only the most suicidal politician would . . . [more]

“Top singers and athletes have coaches. Should you?”

A few weeks ago, this question entered my Twitter feed through a reference to a 2011 New Yorker article titled “Personal Best”, authored by surgeon Atul Gawande. It caught my attention and sparked a thought: how might lawyers benefit from coaching?

Gawande’s article provides a compelling account of how coaches can help professionals improve performance. Among other things, Gawande discusses how a coach helped him bring down his post-surgery complication rate. He also explores the increasing use of teacher-coaching programs across the United States. Gawande writes that “coaching done well may be . . . [more]

Médecins Sans Frontières (MSF) have raised an issue of great concern in Sub-Saharan Africa. The most effective anti-venom used there to treat cases of snakebite, Fav-Afrique , is no longer being produced by the manufacturer, French pharmaceutical company Sanofi. The existing batches will run out in 2016. Even if another company took up production, it would be two years before replacements would be available. The company says it is no longer profitable to make the drug.

Why am I writing about this in a law blog? In a way it follows on from my previous blog which outlined my case . . . [more]

The idea of collaboration has been around forever. This of course means that the idea of collaboration is included in all varieties of sales pitches including document sharing, social intranets and knowledge bases, and even conferencing solutions. In professional services, they know our primary asset is the combined experience and knowledge that we can offer as a firm – it is why we have firms and not just individuals practicing. The pitch is that collaboration will make you more efficient, which will make clients and staff happier and in turn help generate revenue.

And they are right. The more efficient . . . [more]

Regular readers of our column may find it ironic that two individuals who have been writing about online dispute resolution (ODR) for years now would announce the death of ODR. Some would find an extra dose of irony in the fact that, in doing so, we took inspiration from the tittle of one of Richard Susskind’s most famous books, in which he heralds ODR as a saving grace for conflict resolution.

We’re obviously not claiming that using online platforms to aid in the resolution of disputes is already a thing of the past, it would go against everything we’ve . . . [more]

Every institutional ethics scandal – Watergate, the 2008 Financial Crisis, Enron, the Savings and Loan Scandal, the Daily Mail hacking scandal – prompts the question: where were the lawyers?

In its asking, “the question” expresses both faith and disappointment – faith that lawyers help ensure lawful conduct; disappointment that in this case (whichever case it is) they appear not to have done so. “The question” is, in short, fundamentally optimistic. While it acknowledges that here the lawyers failed, it rests on the premise – or at least maintains the hope – that, somehow, lawyers can do . . . [more]

Anne couldn’t sleep. She lay in bed thinking about a mistake she made, the pile of work on her desk, and the infinite number of things that could go wrong.

Sound familiar?

I had a night like that last night, lying awake at two am pondering a variety of worst-case scenarios.

If you find yourself experiencing stress attacks in the middle of the night, you are not alone. Most of us have experienced nights like that, and for a good reason: Our brains have adapted to do two things very well – make predictions, and focus on what could go . . . [more]

Why do lawyers write so badly? Save and except, without limiting the generality of the foregoing, writers and their heirs, successors, and assigns whose right, title, and interest in and to the aforesaid subject matter is or may be, with the giving of notice or the lapse of time, … Sorry, that sentence got away from me!

The push towards plain language drafting is, of course, nothing new. Joseph Kimble, Emeritus professor at WMU–Cooley Law School, has been writing on the topic for more than 30 years. He has written two books, including Lifting the Fog of Legalese and . . . [more]

1. The Defects of the Management Structure of Law Societies

Law societies in Canada have ignored the unaffordable legal services problem (“the problem”), because of the obsolescence of their management structure. Its major defects are:

(1) management by part-time amateurs (benchers), whose work is mostly charity–“amateurs” because they don’t have the expertise necessary for solving difficult problems such as the unaffordability of legal services (and they don’t try to get it);

(2) an unwillingness to attack the causes of difficult problems such as the unaffordability of legal services because their main duties are to their clients and institutional employers, who . . . [more]

The Legal problems of Canadians are not evenly distributed. Data from the 2014 CFCJ survey – Everyday Legal Problems in Canada – indicates that a disproportionate percentage of persons who experience legal problems bear the burden of a significant amount of all legal problems— 10% of persons who have at least one legal problem experience 1/3 of all legal problems. Additionally, data indicates that a large cross-section of persons who experience legal problems are among the poorest in Canadian society. The CFCJ survey also confirms that overall, there is a high prevalence of everyday legal problems within Canadian society, with . . . [more]

There are lawyers – mostly family and criminal defense lawyers – who know at least a little about the Deep Web and the Dark Web. But the average lawyer? Not so much. In fact, after the Ashley Madison breach, a lot of family law colleagues began asking us questions about the Deep Web and the Dark Web – where the full steamy contents of the Ashley Madison breach were published in many places. Most had no clue that there was any distinction between the Deep Web and the Dark Web.

So what is the Deep Web? Think of the Web . . . [more]