This article explains how to prevent the very damaging ignorance and avoidance of the technology that underlies widely used important laws. For example, the probability of wrongful decisions, in both civil and criminal cases, has been raised to what should be considered to be an unacceptably high level by the very false and unanalyzed (blind) assumption that electronic records technology is just a speeded-up and more convenient version of paper records technology. In fact the wordings of the electronic records provisions of the Evidence Acts declare the law to be that they are very different technologies.

As examples of the . . . [more]

“The traditional professions will be dismantled, leaving most (but not all) professionals to be replaced by less expert people and high-performing systems.” This is the central message of The Future of Professions, a new book from Richard and Daniel Susskind. Machines, they argue, will take over much professional work. Even when the machines cannot do so alone, the Susskinds expect that they will allow laypeople, paraprofessionals, and the clients themselves do the necessary work.

One way or the other, highly-trained and expensive human professionals will be mostly cut out of the value chain. The future of the professions, in . . . [more]

Have you ever upset a client so much you thought there was no way you will ever be able to work for them again? Maybe it’s ok, as you did not want to work with that client again. But what if you do? What if they are one of your key or significant clients? Worse yet, what if they tell others about the poor experience?

In many ways our professional lives and our personal lives intersect, even if we don’t think they do. It has less to do with what we are doing and more to do with what we, . . . [more]

We should be grateful for other peoples’ data breaches – they help us to improve our own security. In our breach-a-day world, we seem to have more data breaches than ever. They come fast and furious – rare is the day when we don’t hear of one or more breaches on the evening news or through online media. Attack vectors change constantly – those of us in information security have a deep sense of humility in the face of constant changes in threats as well as technology, policies and training to defend against those threats.

Herewith, a few of the . . . [more]

Let’s say that you are a good lawyer whose client did something bad. Should you snitch on them to the authorities? What if they did something really bad? What if someone offered to pay you millions of dollars if you ratted them out?

If these questions were asked on a bar exam, the answers would be clear. A good lawyer who abides by the Rules of Professional Conduct cannot disclose any information about the business or affairs of his or her client except in very limited and specified circumstances, such as where there is an imminent risk of death or . . . [more]

Once again, our team at fSquared Marketing are thrilled to present a group of wonderful legal marketing experts who are willing to share their wisdom related to the trends they foresee for the coming year.

Their predictions this year include mobilization of content, utilizing existing CRM systems to leverage and grow relationships, the evolution of client service delivery, storytelling as the PR tool of the moment, digital marketing (websites & social media) opening opportunities for legal directory exposure for smaller firms, and firms building marketing teams of the future.

A short excerpt from each contributor can be found below. To . . . [more]

The daily Pinhawk newsletter is one of the best ways to keep up with the torrent of information about legal information, tech, and publishing. Every day an email appears including links and highlights of the latest news from the blogosphere. (Slaw columns often get a mention.) In the spirit of Pinhawk, this column is a roundup of some of the more interesting recent developments in our world of legal information:

• Fellow Slaw columnist Sarah Glassmeyer is spending a year at the Harvard Law Library Innovation Lab as a Research Fellow. Her latest column was a masterful discussion of the state

The Ontario Court of Justice recently had the occasion to consider the admissibility of evidence taken from smartphones in a drug smuggling case. Admission of the evidence was challenged on a number of grounds, mainly involving the application of sections 31.1 through 31.8 of the Canada Evidence Act (CEA) on evidence from computers. The Court held that the evidence was admissible. In my view, the Court got it right.

The three accused men in R. v. Avanes et al., 2015 ONCJ 606 (CanLII), had communicated with each other by Blackberry. The evidence sought to be admitted included (para 8) . . . [more]

January – the traditional time for resolutions and resetting intentions. While we may fail to achieve them, we know the resolutions worth making – exercise more, eat better, spend less, be kinder: in some smaller or greater way, be a better person. What our resolutions are not is a commitment not to do something bad. We don’t say, “this year I’m not going to cheat on my spouse, or assault someone, or steal from my employer.” Our resolutions are positive and aspirational, not negative and constrained. So this is my January question: what would it look like to think about . . . [more]

We are reaching end of the year. My column is about the practice of law, so why don’t I take you through quick tour of where the end of 2015 brought me?

Much movement on measuring. Once, not all that long ago, the very idea of asking users of the justice system how they experienced its performance was considered daft. I still have workshops every now and then in which judges and ministry officials hint that asking the customers and making their views public could infringe judicial independence or the democratic process. Measuring justice has not been mainstreamed on . . . [more]

A while ago I found myself basking in the sun beside a swimming pool, with not a great deal troubling me. The anxiety-free break had allowed me with pleasure to work my way through an interesting and informative biography and the moment was right quickly to find another book to read. Scouring through the available literature my attention was captured immediately by a highly regarded legal/crime novel by a well-known author and I immediately settled down for a relaxing read. Not the fault of the book or its author, I am convinced, but several pages in I began to become . . . [more]

Law firm Web sites can be more secure and offer clients a greater degree of comfort that their interactions are protected. Security and encryption are hot topics as the scales fall from digital eyes (and sometimes are put back again). Some recent developments in the way Web sites can secure their interactions make it even easier for law firms to have secure Web sites.

HTTPS

I’ve touched on using https yourself when sending or receiving client information, or banking, or engaging in other online activities. This slight change in a Web site’s URL – from http:// to https:// – means . . . [more]