The purposes for which lawyers engage on social media include: boosting visibility, increasing engagement, marketing your services, providing valuable content to your audience, building connections with other lawyers and potential clients, gathering and sharing information about the law and practice. To be a successful social media user, you’ll need to provide content that is valuable, use the right headlines and ‘shareable’ words, include images, vary your post style, and undertake other activities to boost your engagement. But timing your posts properly is another important element of your overall social media strategy.

Ideally, you’ll want to schedule content to post . . . [more]

Trilogies seem to be all the rage these days. Did a book a fraction of the length of The Lord of The Rings trilogy really need to be bisected into a bloated three-part epic about a band of short-statured heroes on a quest to slay a dragon? Probably not but it will be at least another year before we see the end of the newly expanded Hobbit theatrical release. So what to do with this, the fourth in my annual Crime & Punishment retrospective? A prologue seems out of place…does anyone really want to hear my predictions for criminal justice . . . [more]

The Supreme Court recently addressed the approach to assessment of copyright infringement in the case of Cinar Corporation v. Robinson, 2013 SCC 73 (CanLII) and thereby provided some important guidance to courts facing similar difficult determinations. 

As a basic principle the public domain provides the rich soil from which new works can be created. The Court reaffirmed that the role of copyright provides “a balance between promoting the public interest in the encouragement and dissemination of works of the arts and intellect and obtaining a just reward for the creator” and that copyright does not provide a monopoly over . . . [more]

The traditional marketing mix – product (service), price, place, and promotion – is evolving as the mix is grows in complexity. Marketing is no longer static as online marketing continues to challenge traditional marketing. Conversations are happening through various channels and for this reason marketing needs to be more fluid than ever.

Some key trends influencing the legal marketing mix:

• Word of mouth: There was a time when networking at the country club or local chamber of commerce event could connect you with prospects and those prospects could quickly investigate your reputation This still works but also consider that social

Arbitrator independence and fairness are the cornerstones of arbitration. They seem to be coming under greater scrutiny, both in Canada and abroad.

There are many sources of bias in any adjudication system, whether it is court or arbitration. (This may be a topic for another column, but see for example arbitrator Edna Sussman’s paper, “Arbitrator Decision Making: Unconscious Psychological Influences and What You Can Do About Them,” December 20, 2013, American Review of International Arbitration, Vol., No. 3, 2013 available online here.)

The accepted test for arbitrator bias in Canada was established by the Supreme Court of . . . [more]

Unless you’ve been hibernating, you know that support for Windows XP SP3 will end on April 8, 2014. This means that Microsoft will not be providing any security updates after that date. Should you care and quickly run out and purchase an upgraded operating system? Many critics are claiming that Microsoft is stopping support in order to increase sales of the more current operating system software. Others are predicting that the sky will fall as hackers are just waiting to release their latest malware right after April 8^th. We believe that there will be attempts to compromise Windows . . . [more]

During a recent presentation on developments in knowledge management, I found myself at a loss about what generalized recommendations for technological solutions to give, because I have observed ongoing and growing divides among organizations in their adoption of technology. These divides combine with differing organizational goals to create an environment where that there are fewer applications that are sufficiently generalizable to be recommended to a group, which aren’t already in widespread use. Word processors, web browsers, library systems, file management systems, and others are easy to recommend to most organizations of a certain type and size, and there was a . . . [more]

Background

Over recent years, there has been much ink spilled about “Alternative Billing Arrangements”. Generally we focus our attention on the mechanics of common structures, such as volume based discounting, contingency arrangements, flat fee billing, success fees or secondments. Intuitively, this approach seems logical and mirrors how such initiatives are often jointly approached by inhouse and external counsel teams, but it is flawed. As a result, we unknowingly restrict ourselves from unlocking the full benefits of such endeavours, and in turn, the use of alternative legal service delivery models has not reached critical mass.

The Challenge

The challenge for inhouse . . . [more]

Public legal education and information (PLEI) has a long history in Canada, but recently has received greater emphasis as a key component in the reinvigorated debate over access to justice. Three aspects of this debate are especially important to explain the increased interest in PLEI. The first is that a major catalyst for this debate has been the increasing number of self-represented litigants (SLRs). It is obvious that if SLRs are going to engage the justice system, they need some degree of legal education and information. Second, a central theme in the current access to justice debate has been the . . . [more]

On Christmas Eve, instead of happy dreams of sugar plums and nutcrackers I tossed and turned in bed battling inner demons that were determined to remind me of all my apparently innumerable short comings. 

I was sick with a flu that left me weak and unable to carry out my fabulous plans for holiday entertaining. Adding insult to injury, I was left curled up on the couch clutching my cup of camomile tea and watching others sip from that bottle of California Cult Classic wine we had been saving.

Holiday photos this year feature me with tangled hair and dark . . . [more]

Since 2010, those of us in the online dispute resolution (ODR) community have usually either ended the year or begun the new one reading reports from the November session of the United Nations Commission on International Trade Law’s (UNCITRAL) Working group on online dispute resolution (Working group III or WG3) to see what – if any – strides have been made since the preceding Summer session. We (and others) have discussed at great length the work being done by this working group and have even expressed our doubts as to whether said work would ultimately be useful . . . [more]

find∙a∙bil∙i∙ty n. – “the ease with which information contained on a website can be found, both from outside the website (using search engines and the like) and by users already on the website”
(http://en.wikipedia.org/wiki/Findability)

I prefer this term to “search” as it focuses on outcomes (how easy it is to find something), rather than inputs (what someone may or may not put into a search box). It also transfers the onus onto those in KM to make something really easy to find, rather than on lawyers knowing what they should or shouldn’t be typing into that box.

I’ve . . . [more]