The Psychology of Negotiation
I’ve been thinking a lot lately about the psychology of negotiation.
In the negotiation course I teach at University of Toronto School of Continuing Studies a few times a year, I have consistently seen that the students are quite good at understanding their own negotiation styles, strengths and weaknesses. They understand the difference between their positions and interests. They recognize the importance of empathy in building a negotiating relationship and value the active listing and other negotiating skills we practice.
Where these students – and most negotiators, I think – have trouble is understanding the motivations and interests of their . . . [more]


