Effective Due Diligence
Regardless of the function being outsourced (whether it is data centre networking services, business process outsourcing, call centre services, application development and programming), performing a detailed and thorough due diligence is the first step in cementing a successful and healthy relationship for both supplier and customer. The objectives of performing due diligence are to allow both parties to understand customer’s business requirements and objectives, to evaluate the supplier’s capabilities, to understand the cost components, to ascertain the risks to both parties, and to establish the level of cultural fit of both organizations. The extent to which the parties can minimize . . . [more]


