Mark Hunter is Director, Marketing and Communications for a litigation law firm in Toronto. In his role, he applies strategic marketing and operations expertise to guide and support all of the firm's marketing, business development and communication initiatives. He has over 20 years’ experience, the past 15 with professionals services firms where he has coached on effective communication, building through relationship management and how to be a successful collaborator. He believes in a strength based approach that strives for continuous improvement and stretches people while providing strong process, tools and accountability. Mark is a member of the Legal Marketing Association, a member and former board member for The Law Office Management Association (TLOMA) and frequently delivers presentations on marketing and communications, social media, relationship marketing and client experience.