What makes a website a great experience from an end user’s perspective? This topic was recently discussed at a meeting of legal knowledge managers in Toronto where Kerri McKenna from imason and Heather Ritchie from McCarthy Tétrault shared some excellent tips and challenged some myths. Most of the tips are common sense, with the key to web usability being consistency – within the site itself and with web design standards and conventions.

One of the best tips is to maximize the use of white space between paragraphs and in the left and right margins which makes the site easier to . . . [more]

I’m a member of the eLawyering Task Force of the American Bar Association. Our purpose is to promote practising law over the Internet. When I joined in 2004, we were a marginal group within the ABA. Things have changed. Our e-mail discussion group has over 120 members. We have had people attend our teleconferences from as far away as New Zealand. A member of the ABA Board of Governors attended our most recent meeting in Las Vegas. And in the past year, co-chief Richard Granat has been profiled as a “Legal Rebel” in a recent ABA Journal series . . . [more]

Info, info everywhere, nor any place to shelve. (With apologies to Samuel Taylor Coleridge and The Rime of the Ancient Mariner.)

In a library, information overload can mean a physical overload as well as mental. Reporting series, annual statutes, conference papers all take up shelf room; how do you know what to keep and what can safely be turfed? One of my colleagues recently called and asked if I kept a particular item on my shelves. No, I didn’t, since it was officially available online. After all, shelves do eventually fill up, and if some other organization is willing . . . [more]

The economic sustainability of small communities and rural areas in Canada is of serious concern to those working in government, the private sector and the general public alike. In recent years small communities have undergone significant changes that threaten their future viability, including considerable job loss due to the decline of primary industries and migratory patterns that see increasing numbers of young rural Canadians relocating to urban centres. While public attention tends to focus on employment issues facing industries such as forestry, mining and agriculture, small communities across Canada are also facing serious challenges in regards to the attraction and . . . [more]

I’m a litigation lawyer who practices in Calgary. I was called to the bar in 1997 and I have practiced at two firms in two different provinces. I’m also a board member of the Canadian Bar Association’s Legal Profession Assistance Conference, Saskatchewan’s Lawyers Concerned for Lawyers, and Alberta’s Lawyer Assist Program. I know of many individuals who have a better work-life balance than I do.

I’m told work-life balance is properly understood to be a healthy prioritizing between “work” (ambition and career) on the one hand and “life” (family, pleasure, and leisure) on the other. My failings at achieving a . . . [more]

Publishing trends are not working in favour of the major legal publishers and their recent financial performance confirms this to be the case – revenue is down and staff cuts and outsourcing have replaced publishing as the primary means of maintaining profit margins.

The end of growth

It is a fact that legal and regulatory information is no longer seen as an area of growth and expansion for the multinationals. All three major legal publishers have reported lower publishing revenues while still holding out the prospect of a return to growth in future years. Is it a realistic expectation? Do . . . [more]

This being my first Slaw column, it would seem to be a good place to reflect on where I’ve been and what I use now. In the late 70’s at UBC Law I was a “TA” to one of Bob Franson’s early “Law and Computers” courses — featuring 300 baud access via a Texas Instruments Silent 700 thermal paper terminal to something called “Quick Law” (Well it did see quick, even at 300 baud). In 1982 $5,000 or so bought me my first computer, an Apple II Plus with various accessories and software — and then I splurged for . . . [more]

“How are things in the library?” A door opens – not the elevator door, but the door of opportunity. Are you ready?

The concept of the “elevator speech” has been popping up all over the place lately. At the Ontario Government Libraries Council AGM, keynote speaker Farida Karim challenged us to come up with a 30-second synopsis of what our libraries do. Umair Haque, blogging for The Harvard Business Review, has dumped the elevator speech in favour of the Dumbwaiter Speech. In other reading, I’ve seen librarians chastised because they are unable to explain what their library does in . . . [more]

I’ve been a sole practitioner for the last 7 years. Of the main office supply issues that continually crop up, chief among them are (1) paper, and (2) printer cartridges. Now, I’m fortunate in that I don’t practice in an area that has huge demands for document production (I’m thinking primarily of the family law/real estate law domains, whose demands for paper keep the forestry industry alive). Nevertheless, I go through a fair amount of paper and cartridges.

Like most small offices, I engaged in the “ink jet vs. laser” debate a number of years ago and, like most small . . . [more]

Three simple words that just might be the single most important concept to getting, keeping and strengthening your business relationships. Often, however, living the client experience is one of those things that we talk about much more than we do.

Let’s first consider how hard it is to get a new client; wouldn’t we be better off spending some of that effort on holding onto the clients we already have? By taking the time to get to know our clients and their businesses?

All customers want to believe they are cared about and that their best interests are at the . . . [more]

The Inter American Commission on Human Rights has agreed to hear a precedent-setting case against the United States based on environmental racism. Heavily polluting industries are often concentrated in poor areas, typically occupied by minorities. In the United States, these minorities tend to be black. The Canadian equivalents may be First Nations communities, such as the reserve just downwind of Sarnia’s Chemical Valley.

 Mossville and Cancer Alley

The IACHR case relates to an African American hamlet named Mossville, Louisiana. Fourteen heavy industries lie between Mossville and its neighbour, Westlake, including an oil refinery, a coal burning power station and several . . . [more]

At the awards luncheon at the recent CALL conference (Canadian Association of Law Libraries) in Windsor, ON, the Hugh Lawford Award for Excellence in Legal Publishing was presented to the Nova Scotia Barristers’ Society Library & Information Services for their Nova Scotia Annotated Civil Procedure Rules service. CALL’s decision to present this award to this organization for this product is significant for two reasons: First, it justly recognizes an innovative and extremely useful new legal publication; second, and perhaps more important, it has been awarded by librarians to librarians for their publishing activity. As we move deeper into the digital . . . [more]