Listening to Law Librarians…Listening to Customers
Listening to law librarians at their recent annual meetings, it is apparent that online services are now seen in the same light as loose-leaf services. Both are sources of increasing consumer frustration that is triggering the cancellation of services that were once seen as essential to the practice of law.
The fall from grace
In their prime, online services and loose-leaf services were each seen as the panacea for all that was wrong in the world of legal research. Given the inflated expectations as to what each format could deliver, a fall from grace was inevitable.
It is hard to . . . [more]
