Knowledge Management: Audit
I enjoyed the two day Arc conference last week in Toronto on KM (nice to meet you in person, Connie!), and heard about a lot of projects that are forward looking and exciting. One debate that I found interesting was the distinction between “information” and “knowledge”. Some participants ignore the distinction and treat it all the same; others were fastidious about the distinction. My own view at this stage is that there is a significant distinction between the two concepts but considerable confusion. One speaker suggested that information remains information until a recipient receives it, analyzes it and acts upon . . . [more]


