(This article is based on a talk that I gave at this year’s Canadian Association of Law Libraries conference.)
With online services accounting for an ever-increasing percentage of libraries’ budgets, it is important to be able to keep an eye on the usage of these services. Fortunately, a number of these online services offer usage reports. These reports allow the account administrators to get a clearer picture of how these services are used and how to get the most out of them.
Where to get usage reports
The availability of usage reports varies greatly from publisher to publisher, and . . . [more]