“People like progress, but they hate change.” There are a couple of misconceptions in that statement: Progress is the tangible result of change, you never find one without the other. But more importantly, people regularly confuse dislike with fear. While both are instinctive reflex reactions, overcoming each involves very different strategies. As managers of change, we have to understand that what on the surface appears as “hate” is in reality a fear of the unknown; fear of the future and uncertainty about our ability to secure a place in it.
Those who know me well know I thrive on change. . . . [more]