Communications Breakdowns: When a Lawyer Doesn’t Care
Why, if lawyers are supposed to be good communicators, are the majority of LAWPRO claims related to communication issues? In 2014, for example, the broad category of communications accounted for about almost a third of claims reported and claims costs. In the article “Let’s Get Talking: A Look at Communications Breakdowns“, from LAWPRO Magazine we asked some lawyers to give their opinions on how lawyer-client communications can break down. This excerpt deals with lawyers giving clients the impression they don’t really care:
How can lawyers understand what clients truly want if they don’t listen? And how can lawyers . . . [more]


