This being my first Slaw column, it would seem to be a good place to reflect on where I’ve been and what I use now. In the late 70’s at UBC Law I was a “TA” to one of Bob Franson’s early “Law and Computers” courses — featuring 300 baud access via a Texas Instruments Silent 700 thermal paper terminal to something called “Quick Law” (Well it did see quick, even at 300 baud). In 1982 $5,000 or so bought me my first computer, an Apple II Plus with various accessories and software — and then I splurged for . . . [more]

“How are things in the library?” A door opens – not the elevator door, but the door of opportunity. Are you ready?

The concept of the “elevator speech” has been popping up all over the place lately. At the Ontario Government Libraries Council AGM, keynote speaker Farida Karim challenged us to come up with a 30-second synopsis of what our libraries do. Umair Haque, blogging for The Harvard Business Review, has dumped the elevator speech in favour of the Dumbwaiter Speech. In other reading, I’ve seen librarians chastised because they are unable to explain what their library does in . . . [more]

I’ve been a sole practitioner for the last 7 years. Of the main office supply issues that continually crop up, chief among them are (1) paper, and (2) printer cartridges. Now, I’m fortunate in that I don’t practice in an area that has huge demands for document production (I’m thinking primarily of the family law/real estate law domains, whose demands for paper keep the forestry industry alive). Nevertheless, I go through a fair amount of paper and cartridges.

Like most small offices, I engaged in the “ink jet vs. laser” debate a number of years ago and, like most small . . . [more]

Three simple words that just might be the single most important concept to getting, keeping and strengthening your business relationships. Often, however, living the client experience is one of those things that we talk about much more than we do.

Let’s first consider how hard it is to get a new client; wouldn’t we be better off spending some of that effort on holding onto the clients we already have? By taking the time to get to know our clients and their businesses?

All customers want to believe they are cared about and that their best interests are at the . . . [more]

The Inter American Commission on Human Rights has agreed to hear a precedent-setting case against the United States based on environmental racism. Heavily polluting industries are often concentrated in poor areas, typically occupied by minorities. In the United States, these minorities tend to be black. The Canadian equivalents may be First Nations communities, such as the reserve just downwind of Sarnia’s Chemical Valley.

 Mossville and Cancer Alley

The IACHR case relates to an African American hamlet named Mossville, Louisiana. Fourteen heavy industries lie between Mossville and its neighbour, Westlake, including an oil refinery, a coal burning power station and several . . . [more]

At the awards luncheon at the recent CALL conference (Canadian Association of Law Libraries) in Windsor, ON, the Hugh Lawford Award for Excellence in Legal Publishing was presented to the Nova Scotia Barristers’ Society Library & Information Services for their Nova Scotia Annotated Civil Procedure Rules service. CALL’s decision to present this award to this organization for this product is significant for two reasons: First, it justly recognizes an innovative and extremely useful new legal publication; second, and perhaps more important, it has been awarded by librarians to librarians for their publishing activity. As we move deeper into the digital . . . [more]

I recently met a new neighbour who told me he was the corporate counsel for a large company. When I explained my insurance connection to the legal profession, he quickly responded with “I have all the insurance I need through my benefits at work.”

Before he could turn and run, I assured him I would not preach the virtues of buying insurance (unless he wanted to listen), but let him know I thought it was extremely important to have his coverage reviewed by an insurance expert to ensure he is adequately protected. In my experience, most people who rely on . . . [more]

This article is about batteries that you can use to provide backup power for your laptop. The emphasis is on the two external batteries that I haved actually used: the Tekkeon myPower ALL MP 3450 and the Duracell/Xantrex XPower Powersource Mobile 100.

The bottom line? I bought one of each. The Tekkeon was better designed for the specific purpose of use with a laptop, as I’ll explain below. The Xantrex, however, was a battery that could more conveniently be used as a power supply for a variety of devices.

In the Fall of 2009, I bought a Dell Mini . . . [more]

This is my first column for Slaw, and I have been trying to decide where to begin. I’d like to tell you a bit about the story of the Canadian Forum on Civil Justice, but also want to share some of our resources and projects. Since Simon has promised that there will be more columns to follow, I‘ll keep this one focused on just one of our online resources — the Inventory of Reforms.

First though, a bit about the Canadian Forum on Civil Justice. The Forum was created in 1998 to foster knowledge and understanding of civil . . . [more]

The title, “Are We Big Enough to Need a Marketing Department?,” is a question I’m often asked by smaller and mid-sized firms. Larger firms will ask, “How many people do we need in our marketing department?” Neither is the right question to be asking.

The “right answer” to your marketing staffing needs is in fact two more questions: what do you want to achieve and how quickly do you want to see results? 

If you’re a large, recently merged firm that needs to promote its new name widely and quickly, you need a lot of creative horsepower—for a short period . . . [more]

Law firm librarians are often critical of the lack of research skills demonstrated by the annual crop of new graduates when they start working in law firms. The issue has been a bone of contention for many years, and can create a divide between academic and firm librarians. I think the issue is not one of training, but of understanding that the purpose of a university education and that of a law firm placement are fundamentally different, and legal research needs and experiences have little in common from one environment to the other.

I was back in my home town . . . [more]

Is a technophobe litigator who fails to take advantage of courtroom technology negligent? Can a litigator’s failure to use courtroom technology amount to negligent breach of duty when the case fails?

Why not?

We expect professionals to be aware of, and use, the most modern of methods. We most certainly demand this of doctors.

Imagine an old heart surgeon refusing to use current technology, preferring to launch into open heart surgery the way it was done in the ‘old days’. The doctor might rationalize it this way, “well it was good enough to operate on hearts without modern technology in . . . [more]