What is it about lawyers and librarians that we spend so much time thinking, talking and trying to change the way our professions are perceived? A search through the literature of both disciplines reveals what amounts to an obsession. I suppose that I shouldn’t be surprised, given that “client-focused” is a key characteristic of both groups. We worry about how we are perceived because otherwise we run the risk of losing business. If we don’t articulate our value, we’re expendable. 

SLAWyer Jordan Furlong has taken on the task of articulating the value of the legal profession in his Law 21 . . . [more]

Or, perhaps more importantly, where is your client’s stuff? Software-as-a-service (SaaS) is a hot topic for a lot of businesses, and the legal profession is not exempt from its impact. It can be defined in a variety of ways and is part of what is commonly known as cloud computing. At its essence, you license access to software that is installed on a computer outside your office and you access it over the Internet. All of the data you enter into the software – e-mail, appointments, letters, depositions – is stored on that remote computer. SaaS services are accessed through . . . [more]

A new year, a new decade, and the twenty-first century is fully underway. What has crept up on me this year is a new sense of the digital age’s full weight. There’s been enough of this sort of reflection about, surely. If my case is any different, it is because it is not about the tremulous future of the book. Sure, I am struck by the relatively frequent Kindle sightings I find myself making as I walk back up the aisle on one flight after another. But those Kindles are only leading to more reading of books, to judge . . . [more]

At the end of each year, I try to find some time to consider growing trends and how each might play out the following year. I’m just beginning that process now, and honestly, I’m not even close to a complete list. For those items I do have, however, I thought it might be interesting to present them in the form of predictions. And then with any luck, others here at Slaw might consider adding an item or two of their own!

So here we go:

More Social in our Enterprise Software: We know some of these features are in . . . [more]

Just 20 short years ago, if you wanted to buy a book, you had to go to a bookstore. If you wanted music, you had to visit a record store, and if you wanted to read the news, you had to buy a newspaper. Then Amazon.com debuted in 1994, Google was incorporated in 1998 and Napster emerged in 1999. Soon enough, people stopped buying newspapers because news articles were accessible online at no charge, stopped buying records because they could get music from each other freely, and stopped walking into bookstores because they could buy books with one mouse click . . . [more]

It is bound to happen. In trying to move an idea like open access (to research and scholarship) forward, you can reach a point where it seems that such efforts are contributing to the problem, rather than being part of the solution. It would be overstating it to observe that when Moses demanded, “Let my people go,” in ancient Egypt, the Pharaoh’s heart only hardened. Let me just say that at times just before the dawn, there can appear to be little hope of light.

Or so it seemed to me, when the editor at Educational Theory emailed me with . . . [more]

The issue of e-mail management is now old hat for anyone involved in the practice of law. Rather than asking whether lawyers use it, it is a story when lawyers choose not to use it. The world has grown more complicated, though, as we try to figure out where to place our energy integrating new technologies, like Twitter or Google’s Wave, into our work. Even our choices about how to use e-mail have expanded.

E-mail often reminds me of books. It is a technology that, for all its faults, remains a tremendously useful way to share information. More importantly, there . . . [more]

Law firms are deserts of positive feedback. At so many of our law firms no news is good news and critical feedback is the only kind going around.

As a lawyer coach I am a woman with a mission: To help make our law firms better places to work. One of the most powerful tools for accomplishing this is something called positive acknowledgement.

Positive acknowledgement is about giving the gift our attention by recognizing when someone has done something well. Positive acknowledgement works when you notice someone’s strengths or what they have accomplished and you tell them that you have . . . [more]

At the end of September, four members of the Ontario Government Libraries Council (OGLC) presented a workshop at Showcase Ontario, the Ontario government’s enormous technology and information conference. The session was about how to use non-traditional media such as blogs and Twitter for current awareness, and included two practical case studies from the Office of the Fire Marshal and the Legislative Assembly of Ontario. Registrations for the session topped 400. Since then, various members of the panel have been asked to make presentations to other audiences, to contribute content to articles reporting on social media use in government, and . . . [more]

The lines in the sand seem firmly drawn when it comes to social media blocking. Some firms have taken the view that accessing websites such as Facebook during work hours is an attack on business productivity, and have locked down access. Detractors identify the fact that any personal smart phone can access these sites, and that blocking is not only ineffective, but is taking young lawyers ‘off-grid’ and restricting their ability to communicate with peers and business contacts.

So who’s right? Unfortunately, the answer may be everyone.

The Case for Lockdown

Let’s start this piece by facing facts. Having worked . . . [more]

If you happen to subscribe to my Twitter feed, you’ll notice that I regularly post links to stories of interest in the legal press. If you look closely, you’ll notice that a great many of those stories pertain to developments in very large law firms. That’s not because I’m fascinated by BigLaw or because I think my subscriber base is either. It’s because that’s what gets published. The legal press pays a disproportionate amount of attention to large law firms — as do we all.

The best-known legal periodical, The American Lawyer, is so tightly intertwined with large . . . [more]

I always laugh when I see the seemingly inevitable use of “whither” in library-related publications. It just as inevitably suggests “wither” and reminds me that we are a profession at some risk. It might seem unfair to pick on word choice, but “whither” always strikes me as being out of touch.

Law libraries are at risk of becoming similarly out of touch. Recent research on behalf of the Special Libraries Association by Outsell, Inc. and Fleishman-Hillard suggests that special libraries may be out of step with their organizations. While SLA’s Alignment project is focused on positioning the association . . . [more]